Process

1

Arrange delivery

A courier can be arranged to pick up your Kobold machine at the location most convenient to you. Or you can bring in your machine to our shop in Ferndale on Republic shopping centre - Shop U1, 45 Cross St, President Ridge, Randburg, 2167. Should you wish to use a courier service, please indicate so in the message section of the contact form. Please note that additional charges may apply.

2

Service booking

Upon receiving your Kobold machine, our service team will do a thorough inspection to determine the cause of the problem. You will then be notified that your machine has been booked for a service. Our administration department will send you a service quotation before any work commences.

3

Quotation

After the inspection, we will send you a formal quotation. When it has been accepted and you are happy with the suggested repairs, our team of service experts will start your machine's service.

4

Servicing

Should you experience any fault with your Kobold vacuum cleaner, our service experts will provide a comprehensive service of your Kobold machine. Our service lead time typically takes 1-3 business days depending on several factors such as parts availability, courier delivery times or other factors that may be at play. Contact us to find out more about servicing your Kobold vacuum cleaner.

Send Us A Message


If you have any questions or comments please use our feedback form to contact us as conveniently and quickly as possible. This service is free of charge.

    MissMrsMsMrOther

    YOUR REQUEST


    YOUR MESSAGE


    PREFERRED CONTACT DATE


    Instruction Manuals

    Vk200 Vacuum Cleaner

    VK150 Vacuum Cleaner

    VR200 Robot Cleaner

    VG100 Window cleaner

    Cleaning agents - Kobosan

    Cleaning agents - Lavenia


    Software Updadtes

    Here you can find software updates for your Robot Vacuum Cleaner

    VR200

    HOW TO INSTALL THE UPDATE:
    Before starting the software update, switch the Kobold VR200 off and reboot it.

    Take an empty USB stick

    Download the latest version of the software, save it/unzip it on your computer

    Save the file "Robot Data" on your USB stick

    Under the lid of your robot vacuum cleaner you will find a USB port. Remove the small plastic cap.

    Plug the adaptor in the USB port and then plug the USB stick into the adaptor

    Start the software update